04-23-2020, 03:45 PM
You may recall from our training last week that there are Regular as well as Admin user account types:
BRCC Dawn Walton
CVCC Michael Fein
DCC Jennifer Walz
DSLCC Katie Wrenn
ESCC Mirissa Sorensen
GCC Monica McLean / Erin Crane
JSRCC Denise Woetzel / Loftan Miller
JTCC Molli Gonzalez
MECC Kody Whitt
NRCC Yvonne Maute
PDCCC Cirrus Gundlach
PHCC Marcia Seaton-Martin
PVCC Jacqueline Carrell
RCC Dan Ream
SVCC Marika Peterson
SWCC Teresa Yearout
VHCC Sarah Beth White
VWCC Katelyn Burton
WCC George Mattis
- Admin users can create content, edit all content in the system, and manage system settings & customizations. They have access to all ticket queues, FAQ groups, and chat departments.
- Regular users can create and edit FAQs in assigned groups, reply to tickets in assigned queues, and monitor chats in assigned departments. Ideal for most general users.
BRCC Dawn Walton
CVCC Michael Fein
DCC Jennifer Walz
DSLCC Katie Wrenn
ESCC Mirissa Sorensen
GCC Monica McLean / Erin Crane
JSRCC Denise Woetzel / Loftan Miller
JTCC Molli Gonzalez
MECC Kody Whitt
NRCC Yvonne Maute
PDCCC Cirrus Gundlach
PHCC Marcia Seaton-Martin
PVCC Jacqueline Carrell
RCC Dan Ream
SVCC Marika Peterson
SWCC Teresa Yearout
VHCC Sarah Beth White
VWCC Katelyn Burton
WCC George Mattis
Tara Cassidy
Director of Library Services
Virginia's Community Colleges - System Office
Director of Library Services
Virginia's Community Colleges - System Office

