• System Office operations and access to online library resources, Ex Libris systems, and Questionpoint chat reference service continue as normal at this time. Our vendors are committed to delivering these services without interruption. If the System Office closes unexpectedly, Emily and I are prepared to work remotely.
  

• As of March 9, 2020, VCCS leadership has not recommended canceling any events. If System Office staff are notified that in-person meetings pose a risk to attendees, or significant travel restrictions are put in place, we will modify/cancel the meeting and update participants accordingly.  
  

• If your college unexpectedly closes in response to COVID-19, the System Office can help your users avoid overdue or lost notifications/fines for circulating library materials that would become due during an unexpected closing. In this situation, please send a support ticket to advise that you are closing unexpectedly and include the following:
  
  1. Projected closed dates
     
  2. Campus locations impacted
     
  3. Currently circulating materials due date range to change
     
  4. New due date for currently circulating materials.
     

(03-09-2020, 04:21 PM)tcassidy Wrote: Dear Colleagues,
This message is intended to provide timely communication with practical instructions to support continued library operations, not create alarm. As you are aware, this public health situation is changing daily; guidance and updated information can be found from the VDH and CDC.

• System Office operations and access to online library resources, Ex Libris systems, and Questionpoint chat reference service continue as normal at this time. Our vendors are committed to delivering these services without interruption. If the System Office closes unexpectedly, Emily and I are prepared to work remotely.
  

• As of March 9, 2020, VCCS leadership has not recommended canceling any events. If System Office staff are notified that in-person meetings pose a risk to attendees, or significant travel restrictions are put in place, we will modify/cancel the meeting and update participants accordingly.  
  

• If your college unexpectedly closes in response to COVID-19, the System Office can help your users avoid overdue or lost notifications/fines for circulating library materials that would become due during an unexpected closing. In this situation, please send a support ticket to advise that you are closing unexpectedly and include the following:
  
  1. Projected closed dates
     
  2. Campus locations impacted
     
  3. Currently circulating materials due date range to change
     
  4. New due date for currently circulating materials.
     

Links
Library Services support ticket system
QuestionPoint System Status
Ex Libris NA04 System Status

-Tara