LibAnswers chat reference training for all librarians

[tcassidy]

Springshare always offers the following general training resources for all customers to become familiar with the LibAnswers service:

A. Basic LibAnswers chat reference - training for all librarians

1. LibChat (53min)
   
2. Tickets & Ticket Queues (48min)
   
3. FAQs & Groups (50 min)
   

Basic training access: https://buzz.springshare.com/qp-migratio...ular-level

B. Cooperative LibAnswers chat reference - After completing basic training, all librarians that will train/participate in VCCS-wide chat support should complete the VCCS Academic Cooperative training for the all-college service:

1. Co-op Overview (1hr 18min)
   
2. Chat (58 min)
   
3. Tickets (51 min)
   
4. FAQs (59)
   

Coop training access: https://buzz.springshare.com/qp-migratio...ning-video

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Just for VCCS, Springshare provided three different live Zoom training sessions. Ideally folks could work through parts A and B described above, then review the live session recordings linked below.

Wednesday, 4/15/2020: LibAnswers College-level Admin Training - For college librarians who (or aspire to) actively administer their LibAnswers service.  (90 minutes)

• Recording and slides at https://training.springshare.com/CTE/VCCS-Admin
  

 
Thursday, 4/16/2020: LibAnswers Librarian Chat  - Training for All Staff, Part 1 (60 minutes)

• Recording at https://training.springshare.com/CTE/VCCS-Staff
  

 
Friday, 4/17/2020: LibAnswers Tickets  - Training for All Staff, Part 2 (60 minutes)

• Recording at https://training.springshare.com/CTE/VCCS-Staff
  

-Tara