Thank you all for your engagement and participation in the LibAnswers training this week!
Please continue to test your chat, email, and ticket setups. Send a support ticket to advise of any unexpected behavior or make change requests.
Also, now is a great time to review your personal LibAnswers account settings:
https://ask.springshare.com/springboards/faq/1889
Looking ahead, begin to think about how you would like your students to be directed when they chose "Library Help" in the Canvas LMS. Currently, students go to the Questionpoint landing page, but as we learned this week, you now have many more options.
-Tara
Please continue to test your chat, email, and ticket setups. Send a support ticket to advise of any unexpected behavior or make change requests.
Also, now is a great time to review your personal LibAnswers account settings:
https://ask.springshare.com/springboards/faq/1889
Looking ahead, begin to think about how you would like your students to be directed when they chose "Library Help" in the Canvas LMS. Currently, students go to the Questionpoint landing page, but as we learned this week, you now have many more options.
- The links to college question forms could easily work as the default 'Help' URL for each college, but I’m guessing not everyone wants that.
- Ideally, each library will offer a custom libguide page that incorporates the chat, email, etc.
- A simple example is here: https://vccs.libguides.com/c.php?g=673558&p=7419197
-Tara