LibAnswers Setup Questions

[jcarrell]

Hi all,

I have a couple of questions for the group about setting up LibAnswers.

1. Should the policy page be broken up into smaller, individual FAQs?  From the training last week, it seemed like this might be a good way to go.  However, PVCC doesn't participate in the co-op, so I'm happy to defer to those who do.  What would be easiest for you?  Should I keep the one policy page?  Or should I break it up?  
   
   
   
2. Will follow-up tickets be diverted to the individual college queue, or will they go into the shared VCCS Libraries queue?  PVCC's preference is they go into the individual college queue, and we can follow up from there.  If they do go into the shared queue, will we be notified that we have tickets to follow-up on and claim?  Is there a way to notify PVCC of our tickets only in the shared queue and NOT all tickets for all schools? 
   

Thanks!
Jacqueline