04-21-2020, 09:20 PM
1. It's up to the college. I believe SpringShare indicated in training that the benefit of breaking one FAQ into multiple topics is that each FAQ name is then searchable, which could prove quite useful for staff who are not already familiar. The full text of a policy FAQ is not searchable, just the name. If my library had many complex policies, then organizing a set of searchable policy FAQs by topic would be worthwhile.
2. Follow-up destination is also up to the college. I will send a poll later this week to get clear on these prefs. Not sure about actively sending notifications based on point of contact from a shared queue, I don't recall this being possible but will verify.
-Tara
2. Follow-up destination is also up to the college. I will send a poll later this week to get clear on these prefs. Not sure about actively sending notifications based on point of contact from a shared queue, I don't recall this being possible but will verify.
-Tara