09-17-2009, 02:50 PM
As all users of QuestionPoint know, there have been a lot of technical issues recently with the service. The problems include being unable to connect to a patron, being disconnected from the chat monitor and never be able to reconnect, serious service slowdowns, etc, etc.
QuestionPoint System alerts are posted on the system alerts page located at <!-- m --><a class="postlink" href="http://www.oclc.org/support/systemalerts/default.asp">http://www.oclc.org/support/systemalerts/default.asp</a><!-- m --> Please check this page. If no system problems are listed, please report the problem directly to OCLC support as follows:
For support, use the SUPPORT link located on most QP screens, or email <!-- e --><a href="mailto
upport@oclc.org">support@oclc.org</a><!-- e -->; or you may call support between 7AM & 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a
performance issue please include the date, time and your time zone.
QuestionPoint System alerts are posted on the system alerts page located at <!-- m --><a class="postlink" href="http://www.oclc.org/support/systemalerts/default.asp">http://www.oclc.org/support/systemalerts/default.asp</a><!-- m --> Please check this page. If no system problems are listed, please report the problem directly to OCLC support as follows:
For support, use the SUPPORT link located on most QP screens, or email <!-- e --><a href="mailto
upport@oclc.org">support@oclc.org</a><!-- e -->; or you may call support between 7AM & 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a performance issue please include the date, time and your time zone.
Jacque Dessino
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu