https://libforum.vccs.edu/forum/ Sun, 01 Nov 2026 09:54:21 +0000 MyBB https://libforum.vccs.edu/forum/thread-3433.html Mon, 23 Mar 2020 16:27:25 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3433.html For action: Colleges not currently monitoring or receiving notifications on QuestionPoint/LRCLive users

On request, I will forward any Questionpoint transcripts from students at your college to an email address your library uses for reference, if this in not already in place. Setting this up would allow you to follow-up directly with your students via email, without needing to know anything about QuestionPoint.
-Tara]]> For action: Colleges not currently monitoring or receiving notifications on QuestionPoint/LRCLive users

On request, I will forward any Questionpoint transcripts from students at your college to an email address your library uses for reference, if this in not already in place. Setting this up would allow you to follow-up directly with your students via email, without needing to know anything about QuestionPoint.
-Tara]]> https://libforum.vccs.edu/forum/thread-3418.html Mon, 25 Nov 2019 19:31:32 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3418.html May 29, 2020. You can find more information on the SpringShare blog.
 
I am working closely with SpringShare to develop an implementation plan for VCCS. Please watch for details on implementation and staff training in early Spring.
 
Thank you,
Tara]]> May 29, 2020. You can find more information on the SpringShare blog.
 
I am working closely with SpringShare to develop an implementation plan for VCCS. Please watch for details on implementation and staff training in early Spring.
 
Thank you,
Tara]]> https://libforum.vccs.edu/forum/thread-3364.html Mon, 26 Aug 2019 15:27:18 +0000 jcarrell]]> https://libforum.vccs.edu/forum/thread-3364.html FAQ website is they hope to migrate everyone by "year-end."  We are really interested in exploring some of the features of LibAnswers beyond just the cooperative chat and would love to get started sooner rather than later.  Thanks!]]> FAQ website is they hope to migrate everyone by "year-end."  We are really interested in exploring some of the features of LibAnswers beyond just the cooperative chat and would love to get started sooner rather than later.  Thanks!]]> https://libforum.vccs.edu/forum/thread-3361.html Thu, 15 Aug 2019 13:10:53 +0000 buttramc]]> https://libforum.vccs.edu/forum/thread-3361.html https://calendar.springshare.com/calenda...2019-08-16

Session Designed For QuestionPoint Clients Migrating to LibAnswers
Perhaps you missed the big announcement on May 31, or our recent blog post from Chief Springy, Slaven Zivkovic.Springshare recently acquired QuestionPoint and we'll be integrating the QuestionPoint Cooperative service and 24/7 support from the QuestionPoint Reference Team into the LibAnswers Platform.
This session is designed for:

• QuestionPoint Clients Brand New to LibAnswers - Who have never seen LibAnswers w/ LibChat and want to see a brief overview tour of the tool. 
  

This Overview Webinar:

• Brief Tour of LibAnswers Question Form - Explore the LibAnswers customizable email form and embedding options.
  
  
• Brief Tour of LibChat - Explore the basic components of LibChat including chat widgets, transcripts, stats, and more.
  
  
• Brief Tour of LibAnswers FAQs - Learn how to create a searchable knowledgebase of FAQs that will replace your QuestionPoint policy pages.
  
  
• Q&A Time - Have questions about adding 24/7 Coverage to your current LibAnswers subscription? Or are you a QuestionPoint customer with migration questions? We'll be here to answer any questions you have!
  

Aims of the Session:

• Brief Introduction - For those who haven't seen LibAnswers, this session will give you a nice overview of the tool and its major features.
  
  
• Not a training session - LibAnswers is robust tool and even if we wanted this to be a training session, one hour wouldn't give us enough time. This session is not designed to be a training session but to give you a solid foundation before you attend training.
  

QuestionPoint Clients Who Are Also Using LibAnswers
If you're both a QuestionPoint and LibAnswers user, this webinar might be too basic for you. We'd recommend exploring our full LibAnswers training sessions, particularly those focused on LibChat.]]> https://calendar.springshare.com/calenda...2019-08-16

Session Designed For QuestionPoint Clients Migrating to LibAnswers
Perhaps you missed the big announcement on May 31, or our recent blog post from Chief Springy, Slaven Zivkovic.Springshare recently acquired QuestionPoint and we'll be integrating the QuestionPoint Cooperative service and 24/7 support from the QuestionPoint Reference Team into the LibAnswers Platform.
This session is designed for:

• QuestionPoint Clients Brand New to LibAnswers - Who have never seen LibAnswers w/ LibChat and want to see a brief overview tour of the tool. 
  

This Overview Webinar:

• Brief Tour of LibAnswers Question Form - Explore the LibAnswers customizable email form and embedding options.
  
  
• Brief Tour of LibChat - Explore the basic components of LibChat including chat widgets, transcripts, stats, and more.
  
  
• Brief Tour of LibAnswers FAQs - Learn how to create a searchable knowledgebase of FAQs that will replace your QuestionPoint policy pages.
  
  
• Q&A Time - Have questions about adding 24/7 Coverage to your current LibAnswers subscription? Or are you a QuestionPoint customer with migration questions? We'll be here to answer any questions you have!
  

Aims of the Session:

• Brief Introduction - For those who haven't seen LibAnswers, this session will give you a nice overview of the tool and its major features.
  
  
• Not a training session - LibAnswers is robust tool and even if we wanted this to be a training session, one hour wouldn't give us enough time. This session is not designed to be a training session but to give you a solid foundation before you attend training.
  

QuestionPoint Clients Who Are Also Using LibAnswers
If you're both a QuestionPoint and LibAnswers user, this webinar might be too basic for you. We'd recommend exploring our full LibAnswers training sessions, particularly those focused on LibChat.]]> https://libforum.vccs.edu/forum/thread-3311.html Tue, 02 Apr 2019 12:52:19 +0000 jdessino]]> https://libforum.vccs.edu/forum/thread-3311.html Date: Thursday, April 11th
Time: 11am – 12pm EDT (4pm GMT register here) and 2pm – 3pm EDT (7 pm GMT register here)
               
This meeting will include:
 
·        QuestionPoint Chat Redesign hindsight & update on future plans
·        QP Tip
·        Meet a QP 24/7 Reference Librarian
·        Support Site Update: Best Practices for Using Troubleshooting Guides
·        Q & A]]> Date: Thursday, April 11th
Time: 11am – 12pm EDT (4pm GMT register here) and 2pm – 3pm EDT (7 pm GMT register here)
               
This meeting will include:
 
·        QuestionPoint Chat Redesign hindsight & update on future plans
·        QP Tip
·        Meet a QP 24/7 Reference Librarian
·        Support Site Update: Best Practices for Using Troubleshooting Guides
·        Q & A]]> https://libforum.vccs.edu/forum/thread-3282.html Fri, 08 Feb 2019 14:19:26 +0000 jdessino]]> https://libforum.vccs.edu/forum/thread-3282.html From QP:

A redesigned QuestionPoint chat monitor is now available for use by all QuestionPoint librarians.
 
As previously announced, this release moves QuestionPoint from the Flash software platform to HTML5, building a foundation for future enhancements to the service.
 
Input from members of the QuestionPoint community informed the design and testing of this new look for the chat monitor. Thanks to your input, the librarian chat now includes:

• Improvements to librarian-to-librarian chat and transfer workflows
  
• Expanded displays of messaging and timestamps
  
• Ability to search scripts and URLs and preview scripts and URLs upon hover
  
• Clearer patron status designations
  

 
Thank you to everyone who contributed to this upgrade of the librarian chat experience!
 
To access the new chat interface during this preview period, click on the “Preview” link as noted in the attached document

BEFORE YOU ACCESS THE PREVIEW:  The redesigned chat interface is a live part of the service and connects with active chats. We encourage you to use the practice queue to familiarize yourself with the new layout, before engaging in live, real-time chat interactions.
 
Following the Flash interface decommission, all chat links will take you to the new librarian chat view.
 
The redesigned and Flash interfaces will operate in parallel for at least two weeks before access to the current version ends. Once we have confirmed that the updated interface is performing as expected, we will share the date on which access to the Flash version will end.
 
QuestionPoint support resources have been updated to support your use of the chat monitor’s new interface.

• Watch a training video
  
• View chat module documentation
  

 
Mark your calendars
Plan to join us for a brief introduction to the redesigned interface following its release.  Registration is now open for this overview webinar:
Date: Friday, February 15, 2019
Time:  11:00 – 11:30 am Eastern Time
Register
 
We will be in touch soon with the retirement date for the Flash interface. 
 
 
Your QuestionPoint team
 

  Launch new chat.pdf (Size: 182.97 KB / Downloads: 9) ]]> From QP:

A redesigned QuestionPoint chat monitor is now available for use by all QuestionPoint librarians.
 
As previously announced, this release moves QuestionPoint from the Flash software platform to HTML5, building a foundation for future enhancements to the service.
 
Input from members of the QuestionPoint community informed the design and testing of this new look for the chat monitor. Thanks to your input, the librarian chat now includes:

• Improvements to librarian-to-librarian chat and transfer workflows
  
• Expanded displays of messaging and timestamps
  
• Ability to search scripts and URLs and preview scripts and URLs upon hover
  
• Clearer patron status designations
  

 
Thank you to everyone who contributed to this upgrade of the librarian chat experience!
 
To access the new chat interface during this preview period, click on the “Preview” link as noted in the attached document

BEFORE YOU ACCESS THE PREVIEW:  The redesigned chat interface is a live part of the service and connects with active chats. We encourage you to use the practice queue to familiarize yourself with the new layout, before engaging in live, real-time chat interactions.
 
Following the Flash interface decommission, all chat links will take you to the new librarian chat view.
 
The redesigned and Flash interfaces will operate in parallel for at least two weeks before access to the current version ends. Once we have confirmed that the updated interface is performing as expected, we will share the date on which access to the Flash version will end.
 
QuestionPoint support resources have been updated to support your use of the chat monitor’s new interface.

• Watch a training video
  
• View chat module documentation
  

 
Mark your calendars
Plan to join us for a brief introduction to the redesigned interface following its release.  Registration is now open for this overview webinar:
Date: Friday, February 15, 2019
Time:  11:00 – 11:30 am Eastern Time
Register
 
We will be in touch soon with the retirement date for the Flash interface. 
 
 
Your QuestionPoint team
 

  Launch new chat.pdf (Size: 182.97 KB / Downloads: 9) ]]> https://libforum.vccs.edu/forum/thread-3274.html Mon, 28 Jan 2019 20:54:37 +0000 jdessino]]> https://libforum.vccs.edu/forum/thread-3274.html https://us.bbcollab.com/guest/efef239526...36d91eda22

To dial in for the audio use: 571-392-7650 PIN: 716 032 6323.  In the past, we've generally had better luck dialing in for audio, but I just got a new headset that I might try out. The webinar will allow login after 9:30.

If you have any questions about the session, let me know. Jacque]]> https://us.bbcollab.com/guest/efef239526...36d91eda22

To dial in for the audio use: 571-392-7650 PIN: 716 032 6323.  In the past, we've generally had better luck dialing in for audio, but I just got a new headset that I might try out. The webinar will allow login after 9:30.

If you have any questions about the session, let me know. Jacque]]> https://libforum.vccs.edu/forum/thread-3084.html Wed, 06 Sep 2017 14:57:18 +0000 jdessino]]> https://libforum.vccs.edu/forum/thread-3084.html OCLC System Status Dashboard now, and be sure to sign up for email notifications.
 
With the new dashboard, your email notifications will be targeted to the OCLC systems and applications you care about through your regional data center with your local time. This will cut down extraneous alerts about systems that don’t affect you, and you’ll no longer have to convert notices to your local date and time. You can also view the dashboard at any time to check the real-time status of our systems.
 
To learn more about this change, see the FAQ

Sign up to be notified when there is a problem with QuestionPoint and when any problems are resolved. You can also sign up to be notified about any other OCLC systems or services you use, such as WorldShare ILL or Connexion]]> OCLC System Status Dashboard now, and be sure to sign up for email notifications.
 
With the new dashboard, your email notifications will be targeted to the OCLC systems and applications you care about through your regional data center with your local time. This will cut down extraneous alerts about systems that don’t affect you, and you’ll no longer have to convert notices to your local date and time. You can also view the dashboard at any time to check the real-time status of our systems.
 
To learn more about this change, see the FAQ

Sign up to be notified when there is a problem with QuestionPoint and when any problems are resolved. You can also sign up to be notified about any other OCLC systems or services you use, such as WorldShare ILL or Connexion]]> https://libforum.vccs.edu/forum/thread-3069.html Tue, 22 Aug 2017 15:12:52 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3069.html Visit the links below to register for the free training sessions.

23 August 2017  2:00 PM – 3:30 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 1 – QuestionPoint Overview and E-mail Reference

24 August 2017  2:00 PM – 4:00 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 2 – Use Chat in QuestionPoint

29 August 2017  2:00 PM – 3:00 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 3 – Chat Follow-up, Referrals, and Manage Questions

30 August 2017  2:00 PM – 3:00 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 4 – Create Personal Scripts and use IM & Transfer]]> Visit the links below to register for the free training sessions.

23 August 2017  2:00 PM – 3:30 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 1 – QuestionPoint Overview and E-mail Reference

24 August 2017  2:00 PM – 4:00 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 2 – Use Chat in QuestionPoint

29 August 2017  2:00 PM – 3:00 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 3 – Chat Follow-up, Referrals, and Manage Questions

30 August 2017  2:00 PM – 3:00 PM Eastern Daylight Time, North America [UTC -4]
QuestionPoint Librarian 4 – Create Personal Scripts and use IM & Transfer]]> https://libforum.vccs.edu/forum/thread-3058.html Fri, 04 Aug 2017 20:34:59 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3058.html

System downtime planned 5-6 August, all OCLC services affected

Reminder: As part of ongoing work to maintain systems, OCLC will perform a disaster recovery exercise on 5-6 August that will require system downtime. This work will be done in the OCLC U.S. data center and will impact all OCLC services. While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact users. We apologize for any disruption this may cause.

System Downtime Window, United States Data Center:
Saturday, 5 August 2017, 23:00 EDT - Sunday, 6 August 2017, 08:00 EDT]]>

System downtime planned 5-6 August, all OCLC services affected

Reminder: As part of ongoing work to maintain systems, OCLC will perform a disaster recovery exercise on 5-6 August that will require system downtime. This work will be done in the OCLC U.S. data center and will impact all OCLC services. While we schedule maintenance on dates and times to minimize service disruption, we recognize that this work will impact users. We apologize for any disruption this may cause.

System Downtime Window, United States Data Center:
Saturday, 5 August 2017, 23:00 EDT - Sunday, 6 August 2017, 08:00 EDT]]> https://libforum.vccs.edu/forum/thread-879.html Wed, 22 Mar 2017 12:42:03 +0000 daram]]> https://libforum.vccs.edu/forum/thread-879.html I'm attending ACRL and am looking to see if anyone can cover my LRC shift tomorrow from 12-1pm. This is a last ditch effort. If you can, great! please let me know.

Thanks for considering!
If you are going to ACRL and want to meet, my number is 703-887-9074.
Diana]]> I'm attending ACRL and am looking to see if anyone can cover my LRC shift tomorrow from 12-1pm. This is a last ditch effort. If you can, great! please let me know.

Thanks for considering!
If you are going to ACRL and want to meet, my number is 703-887-9074.
Diana]]> https://libforum.vccs.edu/forum/thread-1137.html Thu, 16 Mar 2017 16:20:59 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-1137.html
Date and Time: Wednesday, March 29, 2017 | 11:30 am | 1 hr
Webinar Link: Join the WebEx meeting
Meeting number (access code): 717 536 224

Join by phone
1-877-668-4490 Call-in toll-free number (US/Canada)
1-408-792-6300 Call-in toll number (US/Canada)]]>
Date and Time: Wednesday, March 29, 2017 | 11:30 am | 1 hr
Webinar Link: Join the WebEx meeting
Meeting number (access code): 717 536 224

Join by phone
1-877-668-4490 Call-in toll-free number (US/Canada)
1-408-792-6300 Call-in toll number (US/Canada)]]> https://libforum.vccs.edu/forum/thread-2196.html Mon, 20 Feb 2017 19:19:57 +0000 slawlor]]> https://libforum.vccs.edu/forum/thread-2196.html
Do we still have an option of providing a guest login and password to someone from another institution who is trying to help one of our students via LRCLive?

The login and password that is in our policy page does not provide access to our databases, and it looks like everyone else's guest login is configured the same, so I'm guessing that would be true for the rest of the VCCS as well.

Susan]]>
Do we still have an option of providing a guest login and password to someone from another institution who is trying to help one of our students via LRCLive?

The login and password that is in our policy page does not provide access to our databases, and it looks like everyone else's guest login is configured the same, so I'm guessing that would be true for the rest of the VCCS as well.

Susan]]> https://libforum.vccs.edu/forum/thread-2883.html Mon, 15 Aug 2016 15:54:19 +0000 jdessino]]> https://libforum.vccs.edu/forum/thread-2883.html QuestionPoint Training:

I will be conducting QuestionPoint training webinars from 10 am to noon on 8/16/16 and 8/23/16, using BlackBoard Collaborate.

The 8/16 session will cover the LRC Live Communication Methods, logging in to QP, the MyQuestionPoint page, Policy Pages, using and creating scripts and URLS, Launching Chat, and the parts of the Chat Monitor.

The 8/23 session will cover the basics of interacting with a patron, interacting with other QP librarians, and following up from Shared Follow-up.

If you are interested in participating, here is the link to join the session:

http://tinyurl.com/LRCLive-training

Please log in early to make sure you can access the "Jacque's Room"

Whether you are new to QP or having been covering for ages, this is a useful refresher on how the VCCS uses the software.]]> QuestionPoint Training:

I will be conducting QuestionPoint training webinars from 10 am to noon on 8/16/16 and 8/23/16, using BlackBoard Collaborate.

The 8/16 session will cover the LRC Live Communication Methods, logging in to QP, the MyQuestionPoint page, Policy Pages, using and creating scripts and URLS, Launching Chat, and the parts of the Chat Monitor.

The 8/23 session will cover the basics of interacting with a patron, interacting with other QP librarians, and following up from Shared Follow-up.

If you are interested in participating, here is the link to join the session:

http://tinyurl.com/LRCLive-training

Please log in early to make sure you can access the "Jacque's Room"

Whether you are new to QP or having been covering for ages, this is a useful refresher on how the VCCS uses the software.]]> https://libforum.vccs.edu/forum/thread-1118.html Mon, 14 Dec 2015 15:16:06 +0000 jdessino]]> https://libforum.vccs.edu/forum/thread-1118.html
The second part of my QuestionPoint training webinar will be 9-11 am 12/15/15. This session will cover the basics of interacting with a patron, interacting with other QP librarians, and following up from Shared Follow-up. If you are interested in participating, please let me know and I will send the information. If you are interested in attending but haven't contacted me, we will be using BlackBoard Contribute. The link to join the session on 12/15 is:

https://learn.vccs.edu/webapps/bb-collab...f261333839

The session will be open at 8:30 and will begin at 9:00.

Whether you are new to QP or having been covering for ages, this is a useful refresher on how the VCCS uses the software.

Jacque Dessino]]>
The second part of my QuestionPoint training webinar will be 9-11 am 12/15/15. This session will cover the basics of interacting with a patron, interacting with other QP librarians, and following up from Shared Follow-up. If you are interested in participating, please let me know and I will send the information. If you are interested in attending but haven't contacted me, we will be using BlackBoard Contribute. The link to join the session on 12/15 is:

https://learn.vccs.edu/webapps/bb-collab...f261333839

The session will be open at 8:30 and will begin at 9:00.

Whether you are new to QP or having been covering for ages, this is a useful refresher on how the VCCS uses the software.

Jacque Dessino]]>