https://libforum.vccs.edu/forum/ Sun, 01 Nov 2026 08:22:08 +0000 MyBB https://libforum.vccs.edu/forum/thread-3915.html Mon, 16 Dec 2024 15:00:33 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3915.html
12/16 @950 AM


https://status.ebsco.com/incidents/tk3g4r83n56k]]>
12/16 @950 AM


https://status.ebsco.com/incidents/tk3g4r83n56k]]> https://libforum.vccs.edu/forum/thread-3743.html Thu, 05 Dec 2024 14:25:37 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3743.html https://libforum.vccs.edu/forum/thread-3913.html Thu, 07 Nov 2024 15:31:26 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3913.html Friday, 11/8 from 8:00 and 10:00 AM.

This work requires downtime that will prevent anyone from connecting to library resources via linker URLs or proxy connection. I apologize for any disruption to  planned instruction and research, and will advise once the work is complete. 
Thank you, 
Tara]]> Friday, 11/8 from 8:00 and 10:00 AM.

This work requires downtime that will prevent anyone from connecting to library resources via linker URLs or proxy connection. I apologize for any disruption to  planned instruction and research, and will advise once the work is complete. 
Thank you, 
Tara]]> https://libforum.vccs.edu/forum/thread-3898.html Thu, 07 Nov 2024 15:15:54 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3898.html VCCS ITS will apply critical server updates for Ex Libris library services today, and work is underway this morning.
 
• This work requires downtime that will prevent you from logging on to Alma. I apologize for any disruption to your planned workflows and will advise once the work is complete.

• Students will not be able to sign in to Primo during the downtime, but they will still be able to conduct searches and link to results as expected.

As a reminder (and for those who are new to the Alma environment), library staff should use the Alma Offline Utility to record all Fulfillment transactions during Alma downtime. Here are the utility setup instructions from Ex Libris, please note that the installation requires admin privileges:

Setting Up the Offline Circulation Utility
The Offline Circulation utility must be installed separately on each computer on which it will be used.

To download and install the Offline Circulation utility:
1. Download the utility from https://developers.exlibrisgroup.com/blo...rculation/. The file is called setup_offcirc.zip.
2. Unzip the file into a folder. The unzipped file contains one file, setup_offcirc.exe. This is the installer.
3. Run the installer (requires Administrator privileges). The utility is installed on the computer. By default, it is installed in the C:\Alma Offline Circulation folder.
Ensure that you install the Offline Circulation utility in a location in which it won't be accidentally deleted (for example, by a workstation reboot that removes all local data files).

Full documentation for this utility:
https://knowledge.exlibrisgroup.com/Alma...on_Utility

Thank you for your understanding and patience.
-Tara]]> VCCS ITS will apply critical server updates for Ex Libris library services today, and work is underway this morning.
 
• This work requires downtime that will prevent you from logging on to Alma. I apologize for any disruption to your planned workflows and will advise once the work is complete.

• Students will not be able to sign in to Primo during the downtime, but they will still be able to conduct searches and link to results as expected.

As a reminder (and for those who are new to the Alma environment), library staff should use the Alma Offline Utility to record all Fulfillment transactions during Alma downtime. Here are the utility setup instructions from Ex Libris, please note that the installation requires admin privileges:

Setting Up the Offline Circulation Utility
The Offline Circulation utility must be installed separately on each computer on which it will be used.

To download and install the Offline Circulation utility:
1. Download the utility from https://developers.exlibrisgroup.com/blo...rculation/. The file is called setup_offcirc.zip.
2. Unzip the file into a folder. The unzipped file contains one file, setup_offcirc.exe. This is the installer.
3. Run the installer (requires Administrator privileges). The utility is installed on the computer. By default, it is installed in the C:\Alma Offline Circulation folder.
Ensure that you install the Offline Circulation utility in a location in which it won't be accidentally deleted (for example, by a workstation reboot that removes all local data files).

Full documentation for this utility:
https://knowledge.exlibrisgroup.com/Alma...on_Utility

Thank you for your understanding and patience.
-Tara]]> https://libforum.vccs.edu/forum/thread-3912.html Tue, 10 Sep 2024 18:48:18 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3912.html
Late yesterday afternoon we identified issues with linking to library resources via Linker for users off-campus. ITS has been working on this, and they suspect that recent MyVCCS portal changes may be responsible.

Linkers being used on-campus are working normally, and proxied URLs are also working normally. Links in Primo/Quicksearch are proxied, so those are working normally also.

I will update this post when I hear back from ITS. Please let me know if you have any questions in the meantime.

- Emily]]>
Late yesterday afternoon we identified issues with linking to library resources via Linker for users off-campus. ITS has been working on this, and they suspect that recent MyVCCS portal changes may be responsible.

Linkers being used on-campus are working normally, and proxied URLs are also working normally. Links in Primo/Quicksearch are proxied, so those are working normally also.

I will update this post when I hear back from ITS. Please let me know if you have any questions in the meantime.

- Emily]]> https://libforum.vccs.edu/forum/thread-3901.html Fri, 19 Jul 2024 15:37:22 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3901.html TONIGHT).  

When will the maintenance be performed?
The new myVCCS portal will undergo maintenance this Thursday, August 1st, from 12:00 am – 7:00 am and will be unavailable during this time. 

Service Affected
The outage will affect All myVCCS services, including SSO and portal, which will be unavailable during maintenance.

This outage is needed to prevent a more extensive outage. We appreciate your patience. Other systems that this may impact:

• All VCCS Services

Thank you,
System Office ITS Team"]]> TONIGHT).  

When will the maintenance be performed?
The new myVCCS portal will undergo maintenance this Thursday, August 1st, from 12:00 am – 7:00 am and will be unavailable during this time. 

Service Affected
The outage will affect All myVCCS services, including SSO and portal, which will be unavailable during maintenance.

This outage is needed to prevent a more extensive outage. We appreciate your patience. Other systems that this may impact:

• All VCCS Services

Thank you,
System Office ITS Team"]]> https://libforum.vccs.edu/forum/thread-3892.html Mon, 13 May 2024 16:14:02 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3892.html
Best,
Emily]]>
Best,
Emily]]> https://libforum.vccs.edu/forum/thread-3889.html Fri, 26 Apr 2024 14:28:51 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3889.html
Yesterday multiple libraries reported that they were unable to access both Alma and Primo for a period of time beginning sometime before 8:50 AM, and ending around 9:20 AM. 

Based on the information gathered from these reports, only on-campus users were experiencing this issue. Those off-campus were able to access both systems normally. Staff at DCC reported that they could get in to Alma by using their browser's "Incognito" mode. So it seems that this was related to browser caching for machines on the VCCS network.

I reported the outage to both VCCS Networking and Ex Libris, and neither claimed making any changes that would have caused this. Ex Libris did note that no other colleges reported an issue, only the VCCS.

If this reoccurs (hopefully it will not!) I would suggest clearing your browser cache and/or logging in via Incognito Mode. Though, of course, please also let us know if it happens again, with as many details as possible, so we can follow-up with ITS as needed.]]>
Yesterday multiple libraries reported that they were unable to access both Alma and Primo for a period of time beginning sometime before 8:50 AM, and ending around 9:20 AM. 

Based on the information gathered from these reports, only on-campus users were experiencing this issue. Those off-campus were able to access both systems normally. Staff at DCC reported that they could get in to Alma by using their browser's "Incognito" mode. So it seems that this was related to browser caching for machines on the VCCS network.

I reported the outage to both VCCS Networking and Ex Libris, and neither claimed making any changes that would have caused this. Ex Libris did note that no other colleges reported an issue, only the VCCS.

If this reoccurs (hopefully it will not!) I would suggest clearing your browser cache and/or logging in via Incognito Mode. Though, of course, please also let us know if it happens again, with as many details as possible, so we can follow-up with ITS as needed.]]> https://libforum.vccs.edu/forum/thread-3886.html Tue, 02 Apr 2024 18:51:36 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3886.html I will be out of the office from Thursday, 4/4 through Wednesday, 4/10. If you have any technology concerns while I am away please enter a ticket in TeamDynamix as usual, but note that any non-emergencies will be addressed after I return.]]> I will be out of the office from Thursday, 4/4 through Wednesday, 4/10. If you have any technology concerns while I am away please enter a ticket in TeamDynamix as usual, but note that any non-emergencies will be addressed after I return.]]> https://libforum.vccs.edu/forum/thread-3879.html Thu, 29 Feb 2024 18:55:34 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3879.html I will be out of the office on Thursday, March 7 and Friday, March 8. If you have any technology concerns while I am away please enter a ticket in TeamDynamix as usual, but note that any non-emergencies will be addressed after I return.]]> I will be out of the office on Thursday, March 7 and Friday, March 8. If you have any technology concerns while I am away please enter a ticket in TeamDynamix as usual, but note that any non-emergencies will be addressed after I return.]]> https://libforum.vccs.edu/forum/thread-3851.html Wed, 29 Nov 2023 19:49:09 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3851.html
I will be out of the office the week before the holiday break, between Monday, 12/18 and Friday, 12/22. I'll return on Tuesday, January 2nd. If you have any requests for me before the end of the year, please try to get them in during the first half of December! As always, please open Library Services tickets here: https://help.vccs.edu/TDClient/1981/Port...et?ID=8474

Thanks,
Emily]]>
I will be out of the office the week before the holiday break, between Monday, 12/18 and Friday, 12/22. I'll return on Tuesday, January 2nd. If you have any requests for me before the end of the year, please try to get them in during the first half of December! As always, please open Library Services tickets here: https://help.vccs.edu/TDClient/1981/Port...et?ID=8474

Thanks,
Emily]]> https://libforum.vccs.edu/forum/thread-3835.html Tue, 19 Sep 2023 15:48:00 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3835.html
Please contact the IEEE Xplore Team with any questions onlinesupport@ieee.org"]]>
Please contact the IEEE Xplore Team with any questions onlinesupport@ieee.org"]]> https://libforum.vccs.edu/forum/thread-3822.html Wed, 23 Aug 2023 13:35:53 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3822.html
On the Ebsco login page, all is not lost. It is possible to use the 'Access through my institution' button while this error persists. Searching VCCS or any CC should get users in.]]>
On the Ebsco login page, all is not lost. It is possible to use the 'Access through my institution' button while this error persists. Searching VCCS or any CC should get users in.]]> https://libforum.vccs.edu/forum/thread-3814.html Fri, 21 Jul 2023 17:14:58 +0000 tcassidy]]> https://libforum.vccs.edu/forum/thread-3814.html

• UPS to sweeten offer as Teamsters-represented workers prepare to strike (Reuters)
  

If applicable, please plan now for alternative shipping methods (USPS, Fedex) in the event of a strike.

-Tara]]>

• UPS to sweeten offer as Teamsters-represented workers prepare to strike (Reuters)
  

If applicable, please plan now for alternative shipping methods (USPS, Fedex) in the event of a strike.

-Tara]]> https://libforum.vccs.edu/forum/thread-3811.html Wed, 19 Jul 2023 17:42:21 +0000 ealtman]]> https://libforum.vccs.edu/forum/thread-3811.html
Each year we tidy up the patrons in Alma by removing users who are past their "purge date," which should be one year after they have expired. Any users who have active loans (including lost loans), fines, or fees on their accounts will not be purged. I'd like to remove these aged-out users on Friday. If you have any questions or concerns, please reach out to me.

Also, in the future, if your library would ever like to waive fines/fees based on size and/or age, it is possible and straightforward (i.e., to remove users more than X years expired, with less than $Y.YY owned) and I would be happy to lighten our patron load on these cases! I know several schools have moved away from fines/fees in the last few years.]]>
Each year we tidy up the patrons in Alma by removing users who are past their "purge date," which should be one year after they have expired. Any users who have active loans (including lost loans), fines, or fees on their accounts will not be purged. I'd like to remove these aged-out users on Friday. If you have any questions or concerns, please reach out to me.

Also, in the future, if your library would ever like to waive fines/fees based on size and/or age, it is possible and straightforward (i.e., to remove users more than X years expired, with less than $Y.YY owned) and I would be happy to lighten our patron load on these cases! I know several schools have moved away from fines/fees in the last few years.]]>