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InfoBase outage 10/19-24/2018

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InfoBase outage 10/19-24/2018
tcassidy Offline
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#1
10-09-2018, 03:53 PM (This post was last modified: 10-25-2018, 12:08 PM by tcassidy.)
InfoBase Publishing resources (Facts on File, Films on Demand) are down, as are the admin interfaces and the provider support site.
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tcassidy Offline
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#2
10-09-2018, 04:37 PM
InfoBase: "We are aware of the situation and are working to resolve the issue as quickly as possible. We apologize for the inconvenience."
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tcassidy Offline
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#3
10-11-2018, 02:26 PM
InfoBase:
"On Tuesday, October 9, at around 1:06 p.m., our data center experienced a major equipment failure, which took our sites down. We have restored our sites on backup servers, but they are not optimized for heavy use. Therefore, you may find our sites to be slower than usual, and we are working as quickly as possible to replace the damaged equipment. We expect our sites will be restored to full capacity by Monday, October 15. We deeply apologize for any inconvenience this may have caused."

I have not been able to reliably connect to any InfoBase resources from the SO, so I'd consider this outage ongoing.
-Tara
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tcassidy Offline
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#4
10-16-2018, 03:54 PM (This post was last modified: 10-16-2018, 03:58 PM by tcassidy.)
As of Tuesday 10/16, access to Films on Demand and Issues & Controversies appears to be restored, but World News Digest remains unavailable.

Infobase: "Thank you for your patience as we make progress in restoring service of our Infobase resources. We are working diligently to resolve the last remaining speed and connectivity issues. Some specific account authentication configurations may currently be unavailable. Please also note that some resources may experience a lag in load time while we continue to optimize them."
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tcassidy Offline
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#5
10-17-2018, 12:07 PM
As of Wednesday 10/17, access to Films on Demand and Issues & Controversies is intermittent. World News Digest and potentially other local Infobase e-resources remain unavailable. InfoBase Support is aware and investigating the ongoing problems.
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tcassidy Offline
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#6
10-25-2018, 12:01 PM
As of 10/25, VCCS access to Infobase resources (Issues & Controversies, World News Digest, Films on Demand) appears to be restored.

From Infobase: SERVICE ADVISORY - 10/24
We have made significant progress in restoring service of Infobase resources and are working to resolve the last remaining site performance and connectivity issues. Thank you for your continued patience.
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