New Chat Monitor is Live

[jdessino]

From QP:

A redesigned QuestionPoint chat monitor is now available for use by all QuestionPoint librarians.
 
As previously announced, this release moves QuestionPoint from the Flash software platform to HTML5, building a foundation for future enhancements to the service.
 
Input from members of the QuestionPoint community informed the design and testing of this new look for the chat monitor. Thanks to your input, the librarian chat now includes:

• Improvements to librarian-to-librarian chat and transfer workflows
  
• Expanded displays of messaging and timestamps
  
• Ability to search scripts and URLs and preview scripts and URLs upon hover
  
• Clearer patron status designations
  

 
Thank you to everyone who contributed to this upgrade of the librarian chat experience!
 
To access the new chat interface during this preview period, click on the “Preview” link as noted in the attached document

BEFORE YOU ACCESS THE PREVIEW:  The redesigned chat interface is a live part of the service and connects with active chats. We encourage you to use the practice queue to familiarize yourself with the new layout, before engaging in live, real-time chat interactions.
 
Following the Flash interface decommission, all chat links will take you to the new librarian chat view.
 
The redesigned and Flash interfaces will operate in parallel for at least two weeks before access to the current version ends. Once we have confirmed that the updated interface is performing as expected, we will share the date on which access to the Flash version will end.
 
QuestionPoint support resources have been updated to support your use of the chat monitor’s new interface.

• Watch a training video
  
• View chat module documentation
  

 
Mark your calendars
Plan to join us for a brief introduction to the redesigned interface following its release.  Registration is now open for this overview webinar:
Date: Friday, February 15, 2019
Time:  11:00 – 11:30 am Eastern Time
Register
 
We will be in touch soon with the retirement date for the Flash interface. 
 
 
Your QuestionPoint team
 

[jdessino]

More from QP about the new Chat Monitor:

on behalf of Carolyn Morgan, OCLC User Experience Researcher:

Following the announcement of the availability of the new chat interface, we would like to solicit your feedback on the new look and feel. A feedback form has been made available for you to share your thoughts and opinions here. Please fill out this form after your shift. You may complete multiple forms if you have additional thoughts or different experiences to share after a new shift has been completed.

If you have any questions about the feedback form, please feel free to contact me (morganc@oclc.org).

We thank you for your sharing your experiencing using the new QuestionPoint design.

[jwalz]

Does this mean that there is a new chat widget we can put on our web pages / libguides?? :-) That would be fantastic!!

[jdessino]

Jennifer:

This change is only for the staff side of QuestionPoint, so the chat widget won't change. Springshare should be making an announcement soon about 24/7 support for chat. Initially, they were talking to OCLC about a partnership with QP. I don't know if that is still what they are planning, but am anxiously awaiting their announcement to see if their plan is something we could leverage for the VCCS. j