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+--- Thread: Follow-up to Alma/Primo outage, morning of 4/25/24 (/thread-3889.html)
Follow-up to Alma/Primo outage, morning of 4/25/24 - ealtman - 04-26-2024
Good morning,
Yesterday multiple libraries reported that they were unable to access both Alma and Primo for a period of time beginning sometime before 8:50 AM, and ending around 9:20 AM.
Based on the information gathered from these reports, only on-campus users were experiencing this issue. Those off-campus were able to access both systems normally. Staff at DCC reported that they could get in to Alma by using their browser's "Incognito" mode. So it seems that this was related to browser caching for machines on the VCCS network.
I reported the outage to both VCCS Networking and Ex Libris, and neither claimed making any changes that would have caused this. Ex Libris did note that no other colleges reported an issue, only the VCCS.
If this reoccurs (hopefully it will not!) I would suggest clearing your browser cache and/or logging in via Incognito Mode. Though, of course, please also let us know if it happens again, with as many details as possible, so we can follow-up with ITS as needed.