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[jcarrell]

I'm seeing the same thing, Susan.  VIVA had a call with them a while back, and I think they were moving away from IP authentication.  Looking back at my notes from that call, they listed three alternative forms of authentication.  I don't know where VIVA landed with all this, or if the schools were supposed to do something to set up access.  You probably need to put in a ticket.  Keep us posted on the progress!