04-21-2020, 01:17 PM
Mary, you said this so well! I have only this to add.
1. Genius Bar. The library is often an informal tech help centers. Just this week we have assisted three students with college-supplied laptop issues. Library can do a lot with Zoom and Quick Assist, but it is not always enough. A clear path for students to ask for technical help – a help desk/genius bar/tech support - would greatly help students. This could even be offered on the System Office level.
2. OER. Open, affordable and convenient is more important than ever. Students need to be ready on the first day to learn, without trips to the bookstore or waiting on an Amazon shipment. The cost and convenience of OER is a boon to students in this stressful time.
Dale, thank you for representing the libraries on this task force.
1. Genius Bar. The library is often an informal tech help centers. Just this week we have assisted three students with college-supplied laptop issues. Library can do a lot with Zoom and Quick Assist, but it is not always enough. A clear path for students to ask for technical help – a help desk/genius bar/tech support - would greatly help students. This could even be offered on the System Office level.
2. OER. Open, affordable and convenient is more important than ever. Students need to be ready on the first day to learn, without trips to the bookstore or waiting on an Amazon shipment. The cost and convenience of OER is a boon to students in this stressful time.
Dale, thank you for representing the libraries on this task force.
Suzanne Sherry, MLIS
Library Director, John Tyler Community College
Phone: 804-594-1523 (Midlothian Campus)
Phone: 804-706-5201 (Chester Campus)
ssherry@jtcc.edu | www.library.jtcc.edu
Library Director, John Tyler Community College
Phone: 804-594-1523 (Midlothian Campus)
Phone: 804-706-5201 (Chester Campus)
ssherry@jtcc.edu | www.library.jtcc.edu