LibAnswers chat reference training for all librarians

[jwalz]

Thank you all for your engagement and participation in the LibAnswers training this week!

Please continue to test your chat, email, and ticket setups. Send a support ticket to advise of any unexpected behavior or make change requests.

Also, now is a great time to review your personal LibAnswers account settings:
https://ask.springshare.com/springboards/faq/1889

Looking ahead, begin to think about how you would like your students to be directed when they chose "Library Help" in the Canvas LMS. Currently, students go to the Questionpoint landing page, but as we learned this week, you now have many more options.

• The links to college question forms could easily work as the default 'Help' URL for each college, but I’m guessing not everyone wants that.
  
• Ideally, each library will offer a custom libguide page that incorporates the chat, email, etc.
  
• A simple example is here: https://vccs.libguides.com/c.php?g=673558&p=7419197
  

Please think about what kind of chat service page you want for your students, and I will send another survey to collect URLs.
-Tara

Tara,

 Your statement above "in the Canvas LMS. Currently, students go to the Questionpoint landing page"    I am wondering about this.   WHERE inside of Canvas is this located?   I don't think we have this.  And I am not sure that it is deployed the same for every campus instance of Canvas.   

   Can you tell me where this is located inside of Canvas that students see?

Thanks!

Jennifer