09-28-2020, 12:01 PM
This is a known issue and we've been going back and forth with O'Reilly about it. It's an issue on their platform related to proxy authentication, and unfortunately we are not able to fix it on our end, so we are waiting on the vendor. In the meantime, if you are assisting a patron access a specific video resource, please use the 'walk-in patron' instructions at the bottom of this page: https://vccs.libguides.com/c.php?g=982304&p=7104212