We LOVE the chat options and LibAnswers and are SO grateful to have it by participating in the VCCS instance. We promote it as much as possible, and have put our chat widgets up in several places.
However, the trend seems to be that everyone is just completely gobsmacked and shell-shocked with this whole move to everything online. We have had only 1 or 2 chat sessions with anyone this whole time (to OUR campus only). Very disappointing.
It relates to student success in that we offer multiple channels for students to gain assistance with library services and resources - which ever channel is most appropriate or comfortable to them. By placing ourselves (the library) where the students are, they have immediate access to professional assistance and quality service.
I look forward to hearing others' experiences!
Jennifer
However, the trend seems to be that everyone is just completely gobsmacked and shell-shocked with this whole move to everything online. We have had only 1 or 2 chat sessions with anyone this whole time (to OUR campus only). Very disappointing.
It relates to student success in that we offer multiple channels for students to gain assistance with library services and resources - which ever channel is most appropriate or comfortable to them. By placing ourselves (the library) where the students are, they have immediate access to professional assistance and quality service.
I look forward to hearing others' experiences!
Jennifer