10-27-2020, 04:33 PM
When NOVA went remote, we moved all our reference desks online, meaning that we cover the chat as if it is our reference desk. Because of this, there is always a NOVA librarian or staff member available on chat during our regular business hours. During remote learning our chat numbers have increases drastically. We love that we can help so many of our students and are grateful for the assistance we get from the VCCS and 24/7 co-ops in answering so many questions.
I also appreciate how easy it is to submit a ticket for a for chat in LibChat. I feel like we are getting more tickets with LibChat than we did with QP and I really appreciate that this feature is seeing increased usage as tickets allow me to offer students additional assistance.
One of the feature that I know everyone loves is screensharing. We use this feature a lot and find that it really helps when there are language barrier issues or when a visual demonstration will be more effect than a typed description.
I also appreciate how easy it is to submit a ticket for a for chat in LibChat. I feel like we are getting more tickets with LibChat than we did with QP and I really appreciate that this feature is seeing increased usage as tickets allow me to offer students additional assistance.
One of the feature that I know everyone loves is screensharing. We use this feature a lot and find that it really helps when there are language barrier issues or when a visual demonstration will be more effect than a typed description.