08-08-2008, 01:17 PM
Thanks Bethany:
---I have found out from OCLC that what we all experienced with the EBSCO databases is correct. They will co-browse to the results list but will not open the article (or abstract either, in my case). They are supposed to be working with EBSCO to resolve this problem but, if they are able to resolve it, there is no timeline. Strangely, when I was the librarian and Suzanne Sherry at JTCC was the patron, she clicked on a picture and it displayed for both of us, even though the article would not.
---I did not have any trouble with the chat when I was the patron, but I'm not sure if my librarian sent me any messages that would need to wrap, so I will have to test that some more to see if it happens all the time or is an intermittant glitch. Did anyone else notice this problem?
Thanks for posting. jacque
---I have found out from OCLC that what we all experienced with the EBSCO databases is correct. They will co-browse to the results list but will not open the article (or abstract either, in my case). They are supposed to be working with EBSCO to resolve this problem but, if they are able to resolve it, there is no timeline. Strangely, when I was the librarian and Suzanne Sherry at JTCC was the patron, she clicked on a picture and it displayed for both of us, even though the article would not.
---I did not have any trouble with the chat when I was the patron, but I'm not sure if my librarian sent me any messages that would need to wrap, so I will have to test that some more to see if it happens all the time or is an intermittant glitch. Did anyone else notice this problem?
Thanks for posting. jacque
Jacque Dessino
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu