02-09-2010, 05:14 PM
Ok, I checked that someone from the VCCS was covering LRC Live. There was coverage. I went to the Qwidget box and it said that chat was available. I entered my question, and chatted with the librarian.
When that librarian went off duty at 3 pm nobody came on after her. I went back to the test page and the Qwidget box was a solid color and it said: Chat is not available at this time. Please check the library homepage for links to LRCLive Reference.
So, Susan's explanation seems reasonable. Maybe Tara sent her question just as someone was signing off. Otherwise, perhaps Tara has a magic aura that confused the Qwidget. We need more people to test it out and report their results.
added a couple minutes later: hit refresh. On the refreshed screen, the Qwidget very briefly displayed as available before returning to it's unavailable status. It wasn't long enough to enter a question, but it might support the theory that there is a small delay before the Qwidget knows for sure if anyone is available.
When that librarian went off duty at 3 pm nobody came on after her. I went back to the test page and the Qwidget box was a solid color and it said: Chat is not available at this time. Please check the library homepage for links to LRCLive Reference.
So, Susan's explanation seems reasonable. Maybe Tara sent her question just as someone was signing off. Otherwise, perhaps Tara has a magic aura that confused the Qwidget. We need more people to test it out and report their results.
added a couple minutes later: hit refresh. On the refreshed screen, the Qwidget very briefly displayed as available before returning to it's unavailable status. It wasn't long enough to enter a question, but it might support the theory that there is a small delay before the Qwidget knows for sure if anyone is available.
Jacque Dessino
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu