LRc Live Qwidgets go 24/7

[jdessino]

All:

Qwidget questions will now roll up to the 24/7 coop!

Only groups that meet a specific answering percentage (ratio of # of questions our patrons ask to the # of questions we answer) can have their Qwidget questions be answered by the Coop and the VCCS answering percentage for 2010 was high enough for us to be included.

So, if you are using an LRC Live Qwidget (a chat only box) it will be open 24/7 starting Sunday, 2/ 27.

If we drop below the target answering percentage for 3 weeks in a row, we will be reconsidered for the project, but so far in 2011 we have exceeded it!

We are able to do this because our part time LRC Live librarians do such a great job of answering coop questions! Way to go! jacque

[jdessino]

I just received the stats on our first 3 weeks of 24/7 Qwidget coverage:

Week Beginning 27-Feb
Chat rec'd 96
Chat accepted 125
AP 130.20%
Qwidget Traffic 30

Week Beginning 6-Mar
Chat rec'd 77
Chat accepted 115
AP 149.40%
Qwidget Traffic 19

Week Beginning 12-Mar
Chat rec'd 97
Chat accepted 132
AP 136.08%
Qwidget Traffic 22

Key:
Chat rec'd: Sessions from VCCS patrons (handled by anyone, VCCS librarians included)
Chat accepted: Sessions ( from anyone, VCCS patrons included) handled by VCCS librarians
AP: Answering Percentage
Qwidget Traffic: VCCS Qwidget questions

[jdessino]

In order for our Qwidget questions to role up to the 24/7 coop, we must maintain a certain answering percentage. After a year of exceeding our percentage every week, we have dropped below the target answering percentage for 3 of the last 4 weeks.

If we don't get our percentage back up, our Qwidget questions will only be available when a VCCS librarian is online. Over 1/3 of our questions come through a Qwidget, so it is important that we maintain our percentage.

Please make every effort to cover your shift. If you know you will not be able to cover it, please request coverage.

Please remember, too, that the service is live 365 days a year. Except for the few weeks we are completely closed, we should be covering our shifts whether or not classes are in session.

[jdessino]

In order for our Qwidget questions to role up to the 24/7 coop, we must maintain a certain answering percentage. After a year of exceeding our percentage every week, we have dropped below the target answering percentage for 3 of the last 4 weeks.

If we don't get our percentage back up, our Qwidget questions will only be available when a VCCS librarian is online. Over 1/3 of our questions come through a Qwidget, so it is important that we maintain our percentage.

Please make every effort to cover your shift. If you know you will not be able to cover it, please request coverage.

Please remember, too, that the service is live 365 days a year. Except for the few weeks we are completely closed, we should be covering our shifts whether or not classes are in session.