11-28-2011, 06:21 PM
On 12/6/11 and 12/7/11, OCLC will offer live training webinars on QuestionPoint. There are 4 'librarian' webinars that each last 2 hours. The first is an overview of QP and doing email reference through QP, which we don't do, but the other 3 all cover the QuestionPoint Services we use.
12/6 from 3-5 pm EST, Librarian 2: Flash Chat
12/7 from 12-2 pm EST, Librarian 3: Followups, Referrals and Managing Questions
12/7 from 3-5 pm EST: Personal Scripts, Co-Browsing, IM & Transfer
If you are available for any of these webinars, they will be a good refresher for all of us and a good intro if you have new staff who may be covering.
To sign up for these courses, go to <!-- m --><a class="postlink" href="http://training.oclc.org/">http://training.oclc.org/</a><!-- m -->
Choose "Training Courses" then "QuestionPoint"
You will need to register at the training portal in order to attend any
of the classes, but registration and the courses themselves are free.
12/6 from 3-5 pm EST, Librarian 2: Flash Chat
12/7 from 12-2 pm EST, Librarian 3: Followups, Referrals and Managing Questions
12/7 from 3-5 pm EST: Personal Scripts, Co-Browsing, IM & Transfer
If you are available for any of these webinars, they will be a good refresher for all of us and a good intro if you have new staff who may be covering.
To sign up for these courses, go to <!-- m --><a class="postlink" href="http://training.oclc.org/">http://training.oclc.org/</a><!-- m -->
Choose "Training Courses" then "QuestionPoint"
You will need to register at the training portal in order to attend any
of the classes, but registration and the courses themselves are free.
Jacque Dessino
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu
Electronic Services Librarian
Tidewater Community College
757-822-2646
jdessino@tcc.edu