05-14-2021, 12:20 PM
Personal User (My EBSCO) Accounts - Scheduled Maintenance 5/25-28
Beginning at 9 am EDT on May 25th, 2021, EBSCO will perform internal upgrades to Personal User (My EBSCO) accounts. The maintenance window for this upgrade is expected to run until 5 pm EDT on May 28th.
After this upgrade users may experience the following:
- EBSCO Mobile App users will need to ensure they are running the latest version of the app or they will not be able to create a My EBSCO account from within the app. If users do not upgrade the app from the iTunes or Google Play app stores, they will need to create their My EBSCO account on the web version of EBSCOhost for use within the app.
- Users logging in at EBSCO's Personal User Account ("My EBSCOhost") login page that have unsuccessfully tried to log in 10 times in a row will be locked out of their personal accounts for security purposes. An administrator will need to unlock the user's My EBSCO account.
Beginning at 9 am EDT on May 25th, 2021, EBSCO will perform internal upgrades to Personal User (My EBSCO) accounts. The maintenance window for this upgrade is expected to run until 5 pm EDT on May 28th.
After this upgrade users may experience the following:
- EBSCO Mobile App users will need to ensure they are running the latest version of the app or they will not be able to create a My EBSCO account from within the app. If users do not upgrade the app from the iTunes or Google Play app stores, they will need to create their My EBSCO account on the web version of EBSCOhost for use within the app.
- Users logging in at EBSCO's Personal User Account ("My EBSCOhost") login page that have unsuccessfully tried to log in 10 times in a row will be locked out of their personal accounts for security purposes. An administrator will need to unlock the user's My EBSCO account.