Reporting technical problems with QuestionPoint

[jdessino]

As all users of QuestionPoint know, there have been a lot of technical issues recently with the service. The problems include being unable to connect to a patron, being disconnected from the chat monitor and never be able to reconnect, serious service slowdowns, etc, etc.

QuestionPoint System alerts are posted on the system alerts page located at <!-- m --><a class="postlink" href="http://www.oclc.org/support/systemalerts/default.asp">http://www.oclc.org/support/systemalerts/default.asp</a><!-- m --> Please check this page. If no system problems are listed, please report the problem directly to OCLC support as follows:

For support, use the SUPPORT link located on most QP screens, or email <!-- e --><a href="mailtoupport@oclc.org">support@oclc.org</a><!-- e -->; or you may call support between 7AM & 9PM EST at 1-800-848-5800 (USA) or +1-614-793-8682. If you are reporting a
performance issue please include the date, time and your time zone.

[jdessino]

The system alert link didn't work from within my previous posting because the period at the end of the sentence ended up being included in the url. I've deleted the period, so it should work now. Sorry. :oops: