Intermittent System Outage 12/15

[tcassidy]

(8 AM) The VCCS ITS Operations team is investigating an issue causing intermittent system outages across all systems on Tuesday, 12/15.

[tcassidy]

913 AM
"Good Morning,
 
The ITS operations team is working through an issue that is causing intermittent outages across multiple systems, including VPN authentication.  At this time you may be unable to connect to VPN and some IT systems including HR and AIS.  The team is working to resolve the outage as quickly as possible and I will send out an update once resolved.
 
Thanks,
Dan
 
Dan Lepore
Director, Enterprise Operations Services
Virginia Community College System"

[tcassidy]

11:37 AM
"The VCCS ITS Operations team continues to work with manufacturer support engineers to repair the issue.  No estimated repair time is available yet <>.

We appreciate your patience and support.

Dan Lepore
Director, Enterprise Operations Services
Virginia Community College System"

[tcassidy]

150 PM
"The intermittent outage issue is beginning to resolve as the fix is applied across the environment.  

VCCS ITS staff have begun verification checks and we expect the outage to fully resolve within the next 90 minutes.
 
 
Dan Lepore
Director, Enterprise Operations Services
Virginia Community College System"

[tcassidy]

6 PM
12/15

"Good Evening,

The VCCS ITS team has finished validating all production systems affected by this outage and all systems are reported.  We are closing the outage at this time.  Thank you for your support and patience throughout the day and we apologize for any convenience.
 
Thanks,
Dan
 
 
Dan Lepore
Director, Enterprise Operations Services
Virginia Community College System"